Markets
Trading
Membership
File a complaint
File a complaint
Tell us what happened. Full details on how this is handled are below.
Formal complaints are escalated to our Compliance Officer. You will receive an acknowledgement within 2 business days and we aim to provide a response or resolution within 30 days, depending on complexity — if more time is needed we will notify you with an expected timeline. Your ticket number is your case reference. If you are not satisfied with the resolution, you may escalate your complaint to the Seychelles Financial Services Authority (FSA): www.fsaseychelles.sc · complaints@fsaseychelles.sc. How complaints are handled.
Images, PDF, Word, Excel, or text — up to 10MB each